Refund policy

RETURNS

At Jimutools, we strive to ensure your shopping experience is enjoyable and seamless.

It’s important to us that you are happy with your purchase.

If for some reason, a product doesn’t fit your needs, we’re here to help you out.

Most unused items can be returned within 30 days of delivery.

Submit your request here within 30 days of delivery.

You will receive an email confirming that the return request has been accepted or denied within one business day.

An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you within one to two business days.

From the date you receive this email, you will have 30 days to return the product.

Returned items must have tags still on and be returned in original product packaging.

Items that are not eligible for return include:

Custom-made and made-to-order products.

Used items, or items that have been installed or assembled.

Bundled kits are sold at a discounted rate – the entire kit must be returned.

REFUNDS

Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.

If the product you’ve returned is ineligible for a refund, we will notify you as soon as possible.

CANCELLATIONS

Once an order has been submitted, we cannot guarantee any cancellations.

All orders are processed, packed, and shipped as quickly as possible for you.

If you miss the cancellation period for your order, please let us know as soon as possible, and we can help you do a return.

Most items are eligible for cancellation;

however, some items are fabricated specially for you and cannot be canceled once the materials are ordered, and fabrication begins.

All sales are final for the following:

Custom made products

Made-to-order products